Customer Service Rep - Auto Warranty Claims
Company: Ultimate Staffing
Location: Boca Raton
Posted on: May 3, 2024
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Job Description:
Our client is an automotive warranty sales industry leader
looking for a customer service representative to assist the credit
unions and their members throughout the claims process. This is an
opportunity to be part of an amazing team for a company that prides
itself on its products, high employee retention, and its customer
service as evident by their high google ratings. Competitive
compensation, excellent benefits, and a conducive schedule for
work/life balance is also what makes this position attractive.
Ideal candidate is an effective communicator over the phones with
experience in a call center environment. Automotive industry and
warranty knowledge a major plus. Responsibilities: Ability to
manage high volume inbound and outbound calls daily from members
and credit unions (up to 50 calls per day) Assisting members,
credit, unions, and associates in resolving claim issues or other
inquiries or concerns Act as subject matter expert by explaining
and educating the member on the vehicle service agreement they have
purchased and advising on best solution Provide exceptional service
and sales support by working with other departments and following
up daily to avoid any further disruption to the member Assist in
finding and setting up rental for the member while vehicle is under
repair Other duties as assignedQualifications: High School Diploma
Previous automobile warranty customer service background a major
plus Previous call center experience Excellent verbal communication
skills-speak clearly Experience in handling difficult customer
service calls with a caring attitude (claims denials, etc) Ability
to work extended and/or flexible hours and Saturdays as requiredIf
you are interested in joining a fantastic, supportive team, please
apply above or email your resume (in Word) to . Should you meet the
qualifications of the above position you will be contacted for
interview.
All qualified applicants will receive consideration for employment
without regard to race, color, national origin, age, ancestry,
religion, sex, sexual orientation, gender identity, gender
expression, marital status, disability, medical condition, genetic
information, pregnancy, or military or veteran status. We consider
all qualified applicants, including those with criminal histories,
in a manner consistent with state and local laws, including the
City of Los Angeles' Fair Chance Initiative for Hiring
Ordinance.
Keywords: Ultimate Staffing, Boca Raton , Customer Service Rep - Auto Warranty Claims, Sales , Boca Raton, Florida
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