Field Application Engineer

Company: ADT Careers
Location: Boca Raton
Posted on: February 16, 2025

Job Description:

What You'll Do:

We are seeking an enthusiastic, passionate Field Application Engineer with established experience installing and training customers on complex home automation and security systems. The person in this role will implement and support industry best practices, and be a part of a team dividing and supporting half of the US. This engineering team member will work in close coordination with operations and sales on new product initiatives, identifying best practices and troubleshooting with customers for non-standard installations.

• Provide pre-sales and post-sales technical support to customers via email, video conferencing, site visits and telephone.
• Assist our customers with the proper installation of ADT Multifamily product and services.
• Interface between operations and our engineering team.
• Travel and visit customers within USA.
• Assist in resolving technical issues at customer sites.
• Conduct technical training, customer demonstrations and prepare the required documentation.
• Develop methods and best practices for delivering outstanding service to our customers.
• Answer technical questions in a timely fashion and resolve technical objections.
  What You'll Need:
  
  
  • Minimum 5 years of electronics instillation and/or applications experience.
  • BS Electrical Engineering degree is a plus, but not required.
  • Strong verbal and written communication skills.
  • Charismatic communicator that can advocate for customers to an internal audience and for the company to the customer.
  • Solid problem-solving methodology.
  • A passionate and curious technologist with an ability to learn and adapt to industry trends.
  • Ability to travel up to 50%.
    Compensation & Benefits:
    
    The salary range for this role is $82,400.00 - $123,600.00 and is based on experience and qualifications.
    
    Certain roles are eligible for annual bonus and may include equity. These awards are allocated based on company and individual performance.
    
    We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
    
    Anticipated application end date will be on 4/11/2025.
    
    ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.

Keywords: ADT Careers, Boca Raton , Field Application Engineer, Engineering , Boca Raton, Florida