Senior Director of Contact Center Operations
Company: VirtualVocations
Location: Port Saint Lucie
Posted on: April 12, 2025
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Job Description:
A company is looking for a Senior Director, Contact Center
Operations.
Key Responsibilities
Leads desktop transformation efforts to enhance customer
interactions and agent experience
Plans and directs contact center policies, objectives, operations,
and initiatives
Analyzes operations and develops performance criteria to monitor
contact center effectiveness
Required Qualifications
Bachelor's degree and 10+ years of related experience, including
management experience
5+ years of management experience preferred
Large programmatic transformation leadership experience highly
preferred
CRM implementation and integration experience highly desired
Keywords: VirtualVocations, Boca Raton , Senior Director of Contact Center Operations, Executive , Port Saint Lucie, Florida
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