Navigator - Patient and Family - FT - Days - MCI

Company: Memorial Healthcare System
Location: Pembroke Pines
Posted on: September 27, 2024

Job Description:

Job Summary
Patient advocate and liaison responsible for assisting patients with navigating the continuum of care, providing emotional support, and promoting their ability to understand and participate in the healthcare process.

Job Description
We have an outstanding reputation for providing patient- and family-centered care that exceeds all expectations. Together, we have created an award-winning, nationally-recognized system where every effort is focused on delivering Deeper Caring and Smarter Healthcare throughout our communities.

**Responsibilities:**

--- Collect and assess data to identify quality trends or actual sources of risks to patients and employees
--- Collaborate with multidisciplinary teams and committees to improve quality outcomes
--- Provide emotional support, counseling, clinical education, and expert guidance to patients and families
--- Assist patients and families with resolving financial, psychosocial, functional, and administrative issues
--- Intervene as necessary to advocate for patient and family needs
--- Continuously review and evaluate patient progress as outlined within the plan of care
--- Communicate plan of care to patient and family and solicit concerns, questions, and issues for resolution
--- Serve as a liaison between patient and clinical staff, administration, physicians, and community/external resources to coordinate/maximize resources and identify/resolve barriers to the plan of care

**Competencies:**

--- Accountability
--- Customer Service
--- Effective Communication
--- Education
--- Knowledge of Disease Process
--- Patient and Family Centered Care
--- Problem Solving
--- Professional Credibility
--- Responding to Change
--- Standards of Behavior

**Education and Certification Requirements:**

--- Accredited Program (Required)
--- BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association
--- BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential
--- Registered Nurse Compact License (RN LICENSE COMPACT) - Compact RN Multistate
--- Registered Nurse License (RN LICENSE) - State of Florida

**Working Conditions and Physical Requirements:**

--- Bending and Stooping = 80%
--- Climbing = 60%
--- Keyboard Entry = 80%
--- Kneeling = 60%
--- Lifting/Carrying Patients 35 Pounds or Greater = 80%
--- Lifting or Carrying lbs Non-Patient = 80%
--- Pushing or Pulling lbs Non-Patient = 80%
--- Repetitive Movement Hand/Arm = 80%
--- Standing = 80%
--- Walking = 80%
--- Audible Speech = 80%
--- Hearing Acuity = 80%
--- Smelling Acuity = 60%
--- Depth Perception = 80%
--- Distinguish Color = 80%
--- Seeing - Far = 80%
--- Seeing - Near = 80%
--- Bio hazardous Waste = 60%
--- Biological Hazards - Respiratory = 60%
--- Biological Hazards - Skin or Ingestion = 60%
--- Blood and/or Bodily Fluids = 60%
--- Communicable Diseases and/or Pathogens = 60%
--- Latex = 80%
--- Computer Monitor = 80%
--- Domestic Animals = 60%
--- Extreme Heat/Cold = 40%
--- Fire Risk = 60%
--- Hazardous Noise = 40%
--- Heating Devices = 60%
--- Needles/Sharp Objects = 80%
--- Potential Electric Shock = 40%
--- Potential for Physical Assault = 40%
--- Radiation = 40%
--- Wet or Slippery Surfaces = 60%

**Shift:**
Primarily for office workers - not eligible for shift differential

**Disclaimer:**
This job description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

Keywords: Memorial Healthcare System, Boca Raton , Navigator - Patient and Family - FT - Days - MCI, Other , Pembroke Pines, Florida