LICENSED HEALTHCARE AGENT
Company: Chewy
Location: Fort Lauderdale
Posted on: September 23, 2024
Job Description:
Our OpportunityDo you have a passion for helping animals, and
currently hold a Property & Casualty insurance license? Come make
an impact at Chewy! We have a unique opportunity for you to join
our pet insurance team.Chewy (Chewy Insurance Services), a newcomer
to the pet insurance market, is dedicated to helping pet owners
protect their beloved furry companions. We are committed to
offering comprehensive coverage and exceptional customer service to
ensure that pets and pet parents receive the best possible care
when they need it most. We are seeking dynamic and passionate
individuals to join our team as Licensed Customer Service
Representatives (LCSR) and play a crucial role in helping pet
owners make informed decisions about their pet's insurance needs.As
an LCSR, you will play a pivotal role in educating customers about
our premier pet insurance policies and enrolling their beloved pets
in comprehensive coverage. You will play a pivotal role in
educating pet owners about the benefits of pet insurance and
tailoring coverage plans to suit their unique needs.This position
is remote and as such, you should be comfortable working from your
home. This role does require you to live within a commutable
distance to one of our hubs in Hollywood, FL, Dallas Fort Worth
Metro Area, Texas, and the Metro area of Phoenix, AZ.What You'll
Do
- Answer inbound warm leads from potential customers who have
expressed interest in our pet insurance policies.
- Utilize a consultative style to understand the unique needs of
each customer and tailor insurance solutions accordingly.
- Present the value of our pet insurance policies and emphasizing
the benefits they offer, rather than focusing solely on the
price.
- Effectively set the agenda during calls to maintain call
control and guide the conversation towards successful
enrollment.
- Provide detailed information about our policies, coverage
options, and answer any questions or objections customers may
have.
- Overcome objections and concerns with confidence and empathy to
instill trust in potential customers.
- Utilize assumptive closing techniques to confidently guide
customers through the enrollment process.
- Accurately enroll pets in policies, ensuring all necessary
information is collected and documented.
- Meet and exceed enrollment targets and objectives.
- Use creativity and critical thinking skills to research,
problem-solve, and determine appropriate solutions for the customer
and follow up as needed to resolve issues.
- Develop a working knowledge of insurance and operate as an
expert on Chewy's pet health insurance plans, knowing the key
features and options to recommend the best plan for pet
parents.
- Consistently offer understanding, active listening, patience,
empathy, and kindness to customers and Team Members. Operate with a
willingness to learn by receiving and giving feedback in a way that
promotes a culture of being open-minded to grow.
- Learn and operate within Chewy and our third-party insurance
partner internal and external technologies to provide a consistent
customer experience.
- Receive and handle Healthcare and customer service contacts
(phone, email, chat) as business needs require.What You'll Need
- Required to have and maintain a Property & Casualty Insurance
license in your home state.
- 2+ years of experience in an insurance Sales-based role
preferred.
- Must be able to obtain non-residence licensure in all 50 US
State.
- 2+ years of customer service experience
- Excellent communication skills with a customer-centric
approach. Ability to actively listen, understand customer needs,
and provide appropriate solutions.
- Familiarity with the insurance industry, particularly pet
insurance, is a plus.
- Proven track record of quality, productivity, and the ability
to understand customers' needs.
- Strong ability to handle objections and turn them into
opportunities.
- Positive attitude, adaptability, and a willingness to learn and
grow within the role.
- Proficiency in basic computer applications and data entry.
- Demonstrated ability to multi-task in a fast-paced environment
without missing details or cutting corners.
- Flexibility to shift schedule and work overtime as
needed.Training Expectations
- You will complete 9 weeks of virtual training. Training will
take place Monday through Friday from 9:00 AM to 5:30 PM
ETTechnical Requirements
- Connection with ability to physically connect cable between ISP
equipment and the work computer, 2+ available connections, and at
least 30mbps download and 10mbps upload speed.
- You will receive a phone that requires its own internet
connection, in addition to a PC/thin client (which will also count
as a connection), for a total of two "connected devices" from the
perspective of your internet provider. Be aware that many internet
packages may limit the number of connected or active devices on
your home network.Requirements
- Team Members must have a cell phone or tablet that can be used
for two-factor authentication.
- A cell phone that can receive SMS messages and phone
calls.
- Ability to stay within insurance regulations, including:
- Complete fingerprinting per insurance regulations
- Pass additional background checks for insurance
regulations.
- Reside in a location compliant with your licensing.
- Be granted and maintain all required resident and non-resident
licenses.
- It is essential that you provide complete and transparent
information regarding any criminal background on your
pre-employment application to include misdemeanors, felonies and
dropped charges.Chewy is committed to equal opportunity. We value
and embrace diversity and inclusion of all Team Members. If you
have a disability under the Americans with Disabilities Act or
similar law, and you need an accommodation during the application
process or to perform these job requirements, or if you need a
religious accommodation, please contact CAAR@chewy.com .If you have
a question regarding your application, please contact HR@chewy.com
.To access Chewy's Customer Privacy Policy, please click here
(https://www.chewy.com/app/content/privacy) . To access Chewy's
California CPRA Job Applicant Privacy Policy, please click here
(https://chewyinc.phenompro.com/us/en/privacy-policy) .
Keywords: Chewy, Boca Raton , LICENSED HEALTHCARE AGENT, Sales , Fort Lauderdale, Florida
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