LICENSED HEALTHCARE AGENT
Company: Chewy
Location: Fort Lauderdale
Posted on: September 25, 2024
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Job Description:
Our Opportunity:Do you have a passion for helping animals? Do
you currently hold a Property & Casualty insurance license? Come
make an impact at Chewy! We have a unique opportunity for you to
join our pet insurance team.Chewy (CarePlus) is dedicated to
helping pet owners protect their beloved furry companions. We are
committed to offering comprehensive coverage and exceptional
customer service to ensure that pets and pet parents receive the
best possible care when they need it most. We are seeking dynamic
and passionate individuals to join our team as Licensed Customer
Service Representatives (LCSR) and play a crucial role in helping
pet owners make informed decisions about their pet's insurance
needs.As an LCSR, you will play an important role in educating
customers about our pet insurance plans, the benefits of coverage,
and recommending a plan to suit their unique needs. You will be
pivotal to enrolling their pet in comprehensive coverage and being
a key resource in their purchase decision. This role requires that
you live in either Florida, Texas, or Arizona, but the position is
remote, and as such, you should be comfortable and able to work
from your home.What You'll Do:Develop a working knowledge of
insurance and operate as an expert on Chewy's pet health insurance
plans, knowing the key features and options to recommend the best
plan for pet parents.Learn and operate within Chewy and our
third-party insurance partner internal and external technologies to
provide a consistent customer experience.Answer inbound contacts
and place outbound follow-ups from potential customers who have
expressed interest in our pet insurance policies.Provide detailed
information about our policies, coverage options, and answer any
questions or objections customers may have.Utilize a consultative
approach to effectively probe, identify, recommend, and enroll
appropriate insurance plans to customers to meet their specific
needs.Maintain call control and guide the conversation towards
successful enrollment utilizing a enrollment-based
framework.Present the value of our pet insurance policies to
emphasize the benefits they offerUtilize information discovered
during the consultative process so that objections can be overcome
and converted into insurance enrollments.Overcome objections and
concerns with confidence and empathy to instill trust in potential
customers.Utilize assumptive closing techniques to confidently
guide customers through the enrollment process.Accurately enroll
pets in policies, ensuring all necessary information is collected
and documented.Meet and exceed enrollment targets and
objectives.Use creativity and critical thinking skills to research,
problem-solve, and determine appropriate solutions for the customer
and follow up as needed to resolve issues.Consistently offer
understanding, active listening, patience, empathy, and kindness to
customers and Team Members. Operate with a willingness to learn by
receiving and giving feedback in a way that promotes a culture of
being open-minded to grow.What You'll Need:2+ years of experience
in a customer service conversion-based role, preferably within the
insurance industry.Proven track record of meeting and exceeding
conversion targets.Strong consultative conversion skills with the
ability to identify customer needs and recommend appropriate
solutions.Required to have and maintain a Property & Casualty
Insurance license in your home state.Excellent communication skills
with a customer-centric approach. Ability to actively listen,
understand customer needs, and provide appropriate
solutions.Familiarity with the insurance industry, particularly pet
insurance, is a plus.Proven track record of quality, productivity,
and the ability to understand customers' needs.Strong ability to
handle objections and turn them into opportunities.Positive
attitude, adaptability, and a willingness to learn and grow within
the role.Proficiency in basic computer applications and data
entry.Demonstrated ability to multi-task in a fast-paced
environment without missing details or cutting corners.Flexibility
to shift schedule and work overtime as needed.TrainingYou will
complete four weeks of virtual training. Training will take place
Monday through Friday from 9:00 AM to 5:30 PM ET (Training
times/date TBD)Technical RequirementsConnection with ability to
physically connect cable between ISP equipment and the work
computer, 2+ available connections, and at least 30mbps download
and 10mbps upload speed.You will receive a PC which will require
it's own hardwired internet connection. Be aware that many internet
packages may limit the number of connected or active devices on
your home networkRequirementsTeam Members must have a cell phone or
tablet that can be used for two-factor authentication.A cell phone
that can receive SMS messages and phone calls.Ability to stay
within insurance regulations, including:Complete fingerprinting per
insurance regulationsPass additional background checks for
insurance regulations.Reside in a location compliant with your
licensing.Be granted and maintain all required resident and
non-resident licenses.It is essential that you provide complete and
transparent information regarding any criminal background on your
pre-employment application to include misdemeanors, felonies and
dropped charges.Chewy is committed to equal opportunity. We value
and embrace diversity and inclusion of all Team Members. If you
have a disability under the Americans with Disabilities Act or
similar law, and you need an accommodation during the application
process or to perform these job requirements, or if you need a
religious accommodation, please contact CAAR@chewy.com.If you have
a question regarding your application, please contact
HR@chewy.com.To access Chewy's Customer Privacy Policy, please
click here (https://www.chewy.com/app/content/privacy) . To access
Chewy's California CPRA Job Applicant Privacy Policy, please click
here (https://chewyinc.phenompro.com/us/en/privacy-policy) .
Keywords: Chewy, Boca Raton , LICENSED HEALTHCARE AGENT, Sales , Fort Lauderdale, Florida
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